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Do you often have the thought that your business would operate so much better without customers and all their demands? They want this, that and the other ? all of which interrupts your day! But customer expectations are what drives your business and keeps them coming back.
Do you know what your customers are expecting of you? If not Al Horford Youth Jersey , how can you find out? What will understanding their expectations do for your business? In this article we are going to look at expectations and how it's important for you and your business to know what they are.
What Do They Expect?
Not many businesses endeavour to find out what their customers want! Owners assume they know. Big mistake! If you want to grow your business, find out what your customers expect of you. How can you do this? Ask them! Why not have an ?Expectations Week?. Tell your staff that this week's goal is to ask customers what they expect of the business. Set a target of approaching a certain number of customers a day and just ask, ?If I was to ask you what your top 3 expectations of doing business with us are Gordon Hayward Youth Jersey , what would they be??
Alternatively you could put out an Expectations Book and ask customers to write down their comments. This way, they will not be embarrassed and perhaps may be more frank!
If you operate your business remotely, why not do an e-mail survey? Consider offering a prize to encourage responses.
Great Expectations
What is your customer likely to come up with as expectations of doing business with you? Here are some possible answers:
- Fast and efficient service
- Competitive price
- Quality products
- Sufficient stock to meet demand
- Trained staff
- Being treated politely and with respect
- The phone being promptly answered
- E-mails responded to within a reasonable timescale
- Promises being kept
- A clear complaints procedure
- Clean and well maintained premises
Depending on your business Paul Pierce Youth Jersey , the list could go on! But you have the idea. No doubt you could add many more.
Review and Take Action
Armed with your list of expectations, your next step is to review them and see which ones you are currently meeting. Remember, you may think you are meeting a certain expectation but this is an opportunity for a quick reality check to ensure it's really happening.
The list you're left with are the expectations which you are not currently delivering on. Looking at each of them in turn Larry Bird Youth Jersey , ask yourself whether, even with the best will in the world, you could meet that expectation. You may have an over exuberant customer who just expects too much! If you realistically can't meet it Bill Russell Youth Jersey , delete it.
You will then be left with a number of core expectations, which you could meet with some thought and action. Sit down with a pen and paper and put in place an Action Plan on what needs to be done to achieve what your customer expects of you. Get your staff together and all commit to putting the outcomes into action.
You've Listened!
Having gone to the trouble of asking your customers what they expect of you, don't forget to provide them with some feedback. If you gathered ideas from the shop floor Kyrie Irving Youth Jersey , put up a notice thanking everyone for their participation and listing the expectations you are taking action on. Why not display an Expectations Charter?