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I was flying back from a speaking at a convention for a client and I sat near the entrance. I watched as the flight attendant reached into a drawer in the galley and handed ?wings? in a plastic bag to the children as they boarded. She showed little emotion Mark Messier Canada Jersey , didn't speak, and didn't even offer a smile. I noticed the parents unwrapping the wings as they went to their seats.


I watched this happen multiple times and I thought that is not a great experience for either the flight attendant or the children. I thought there must be a better way to do that with more impact! Have you ever seen poor customer service and just had to say something? Now, how do you share it without looking like to big of jerk?


I used my best rapport skills to ask a few questions and to get the ball rolling. I then said, ?I know that you have many tasks you have do to over and over as a flight attendant. I couldn't help but notice the way you handed out the wings those future frequent flyers. I think the value the kids place on receiving the wings is based on what you say, how you say it and the experience created in that moment. While that might get to be routine for you Mario Lemieux Canada Jersey , I noticed that you just placed the wings in their hands without saying anything.? She looked at me and said with little emotion; ?It's the thought that counts.? I was shocked!


I guarantee that is not the way she was taught to do it during training. I really believe she has an opportunity to positively impact that child forever, impact that future frequent flyer to think good thoughts about the airline if she does it right. I tried to discuss it with her, but could not get through. I did not drink anything unopened the entire flight.


Some people say, ?It's the thought that counts.? ? that is just an excuse, when they really are giving a poor effort and are too lazy to do any better. Are you amazed like I am at ?who? they answer the phone at many businesses? You are turned off in the first 7 seconds of contacting that company. Sadly many will succumb to the Law of Familiarity: The more you are around something or someone Marc-Edouard Vlasic Canada Jersey , the more you take it or them for granted.


Through repeated exposure to a task, a job, or a person, you can lose your fire and passion for what you are doing. The tendency is to focus on what you don't like instead of what you do like, enjoy Jonathan Toews Canada Jersey , or admire about the task, your job, or the other person. This jaded attitude can happen to anyone, and apparently it happened with this flight attendant. It would be a challenge to connect and cheerfully say hellogoodbye to hundreds of people everyday, but it is part of their job!


Where have you stopped giving your best effort with your family or in your career? What are you taking for granted? Where have you let yourself off the hook by saying John Tavares Canada Jersey , ?It is the thought that counts?? Does this happen with your customers, your teammates, your spouse or your children?


On another flight a few months later, I happened to sit next to a woman who was in charge of training the flight attendants for this airline. She loved my story, saying she would use it as a ?how not to? example. She explained Joe Thornton Canada Jersey , ?I consistently preach to the new flight attendants that good is not good enough. To deliver exceptional service, you have to go the extra-mile.?


It does take more than a thought to count and to truly have a lasting impact on others. How can you go the extra-mile to provide a better experience for others today? Remember that your family is in that group too!

Employee Rewards Program Is Significant For A Business

Posted by marywu on January 9th, 2018


If you run a business and you would like to reward your employees for their continued hard work and effort within the workplace, you don't necessarily need to spend a fortune on them. A lot of business owners assume that they need to pull out all the stops when it comes to employee rewards program but this isn't always the case, as many employees simply enjoy the experience of being given a pat on the back and recognized for their motivation and proactive nature when at work.

Of course Jeff Carter Canada Jersey , your employees are likely to expect some kind of financial reward for this work, but they aren't likely to sniff at it if it isn't up to their standards. Most employees will happily accept any reward they are given as they like knowing that you have recognized them. However, if you were to sit down with your employees and ask them what kind of rewards they would be willing to accept, you could find that financial rewards aren't at the top of their list at all.

Employee rewards program can work in two ways as well - they can make your employees feel good about themselves for being recognized above their colleague, and they can motivate them to work harder in order to achieve a reward again. You can do all of this on a budget as well Jean Beliveau Canada Jersey , so you needn't spend more than your company can manage. This is of the utmost importance at the moment as well, when the economic climate is pushing a lot of companies out of business. Employee rewards can be formed on an individual or a team basis, depending on how best your employees work.

If you would like to implement an employee rewards program and you would like to stick within a certain budget, the first thing that you will need to do will be to figure out what you would like the aim of the program to be. You could reward employees when they complete their allocated workload or when they show initiative, or even for certain behavior. For example Jay Bouwmeester Canada Jersey , if an employee goes above and beyond the call of duty with their customer service, you could reward them for it.

The next thing to do will be to motivate your employees to participate in the employee rewards program. If they don't agree with the rewards you have come up with they won't see any point in working for them, so make sure your rewards are relevant - don't offer childcare vouchers for those without childr. Cheap Jerseys Cheap Jerseys From China Cheap Jerseys From China Wholesale Jerseys Free Shipping Cheap NFL Jerseys China Cheap NFL Jerseys China Wholesale NFL Jerseys China Cheap NFL Jerseys Wholesale Football Jerseys Wholesale NFL Jerseys Free Shipping